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The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. …

Managing employee tardiness, unscheduled and unexcused absence, etc., can be difficult in any business. These unscheduled leaves negatively impact employee productivity, team performance, and consequently, the firm’s income. Fortunately, you can solve these attendance issues …

Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core …

With the changing times, workplace norms and employee demands have evolved as well. Employees now prefer a flexible work arrangement like the compressed workweek or remote work over the standard nine-to-fiver.  And if you’re considering …

Although remote working has been on the rise in recent years, it experienced unprecedented growth due to the COVID-19 pandemic.  The sudden shift had people worldwide straining themselves to adapt to this new work environment. …

Productivity tracking plays a vital role in enhancing an employee’s performance.  It helps you identify unproductive activities, and avoiding them can boost the employee’s performance and improve the organization’s overall efficiency. In this article, we’ll …

If you’re searching for the best paperless timesheet solution, you’re in the right place! Whether you’re a business owner looking for an easy way to record employee hours or a freelancer who needs to track …

Employees are every company’s greatest resource, and it’s essential to manage your staff members efficiently. You’ll have to be wary of early departures, tardiness, and excessive absenteeism as it can affect your bottom line. And …