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Researchers have recently found the top 10 cities where digital nomads can live and work. Hoi An, Vietnam, won. As working from home becomes more popular, overseas workers are traveling the world more and keeping …

A new study by DE-CIX, a global Internet Exchange operator, reveals key trends in remote working preferences, migration factors, and the crucial role of reliable internet over childcare in the lives of Americans. The study …

Washington is experiencing a significant shift in work patterns, with a notable rise in remote work. This trend has far-reaching implications for the state’s economy, urban landscapes, and business strategies. The new normal: Remote work …

Looking for the best outsourcing companies? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve organizational efficiency greatly. However, choosing the right outsourcing service for your needs can be …

Want to hire a virtual assistant but not sure if you have the budget? A major concern for most business owners looking to outsource their activities is: How much is a virtual assistant going to …

Call auditing involves evaluating and reviewing your contact or call center’s performance to ensure maximum efficiency and team productivity.  An effective call audit process can help you identify opportunities, strengths, and weaknesses by determining if …

Microsoft Teams is a great tool for workspace communication and project planning. It offers several features like Microsoft Teams channel, video meetings, task lists, Microsoft planner, and meeting whiteboards.  You can also use various Microsoft …

A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters, it helps call centers visualize their entire workflow to identify and fix any inefficiencies. …