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Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture.  …

Time tracking software can be invaluable for increasing the efficiency of your business. Tracking employee hours, activity, and productivity can help you fine-tune performance and improve profitability. But, the high-stakes environment of a large enterprise …

Want to know about BPO services and understand how to use them to create the maximum benefits for your business? Business Process Outsourcing has grown in popularity over the past few decades. From small startups …

Effective project time management can significantly impact productivity and project success.  It streamlines a team’s work processes, helping businesses execute deliverables while meeting deadlines. That said, there are always obstacles like a lack of structure …

What image does the term “cybersecurity” conjure for you? Hackers typing lines of code into a computer terminal? A link in an email that doesn’t look quite right? An enterprise network going dark after a …

Whether it’s extended breaks, taking excessive personal timeouts, or using technology for non-work purposes, time thefts can prove to be expensive for your business. An accountant in Canada was ordered to repay their former employer …

There are several benefits to using a virtual assistant. These benefits include significantly reducing your labor costs, being able to get help 24/7, the ability to outsource tasks to a seasoned professional, access to a …

Human Resources (HR) compliance hs not been this important in almost a decade. Complaints, charges and litigation actions are increasing at an alarming rate.  The complexity around compliance is also increasing. Domestic labor laws, international …