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Whether it’s extended breaks, taking excessive personal timeouts, or using technology for non-work purposes, time thefts can prove to be expensive for your business. An accountant in Canada was ordered to repay their former employer …

There are several benefits to using a virtual assistant. These benefits include significantly reducing your labor costs, being able to get help 24/7, the ability to outsource tasks to a seasoned professional, access to a …

Human Resources (HR) compliance hs not been this important in almost a decade. Complaints, charges and litigation actions are increasing at an alarming rate.  The complexity around compliance is also increasing. Domestic labor laws, international …

A staggering 90% of companies intend to implement return-to-office policies by the end of 2024, as per an August report from Resume Builder, which surveyed 1,000 company leaders. If you are creating a  return to …

When you oversee globally distributed teams, you need a real-time view into when your remote employees are working and which projects they’re tackling. Basic tools like communication apps and project management software don’t offer the …

Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues.  However, with everything going on in …

Time Doctor is a widely used workforce analytics software, but some employees attempt to cheat the system. This article explores common methods for cheating Time Doctor, the tactics some users employ, and why these methods …

Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers …