"https:"

Redefining culture, connection and the future of work To say it’s been a rollercoaster few years in people management would be an understatement. Although things aren’t back to ‘normal’, we have entered a kind of …

Knowledge Process Outsourcing, a part of the outsourcing industry, is when a company hires an external vendor to manage its core and information-related business tasks.  One of the major outsourcing destinations for knowledge process services …

Outsourcing a business process to save costs and gain access to specialized expertise is nothing new.  Customer support is one business process outsourcing (BPO) service that has seen consistent demand over the last decade. Outsourcing …

The global knowledge process outsourcing market is on the rise and projected to reach a staggering USD 156.5 billion by 2027. But as KPOs gain widespread popularity and newer companies emerge each year, finding one …

The KPO (Knowledge Process Outsourcing) industry in India has now become a $14 billion industry in the country. According to the trade experts, the Indian KPO industry will hit the $50 billion target by the …

In the ever-evolving landscape of Business Process Outsourcing (BPO) industries, staying ahead of the curve in terms of technology is imperative for success.  In a recent episode of the Future Workforce podcast, Nick Sinclair, the …

The BPO (Business Process Outsourcing) industry is getting increasingly competitive with evolving technology and shifting client priorities.  In the midst of it all, the driving force behind a BPO’s success is its human resource. A …

Working remotely has brought unprecedented flexibility, but a new set of challenges has emerged, chiefly managing distractions. We will explore the different types of distraction employees face while working remotely and provide practical strategies for …