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Three years ago, the world was hit by a curveball called Covid-19. Companies had to scramble without a game plan, and leaders joined forces to protect their teams. Work From Home (WFH) became the knight …

The COVID-19 pandemic accelerated a shift to hybrid and remote work that many business leaders saw as inevitable. There’s a lot of data about the uptake and effectiveness of ‘going remote’, and the message is …

Workforce analytics is the process of gathering employee time and activity data and reviewing it to find ways of increasing productivity and improving engagement. That means it’s crucial for analyzing performance, spotting trends, and making …

Retaining good employees should be a key effort for all organizations. Replacing employees is costly. Searching for new talent requires significant internal time, not to mention the cost of placing job ads, paying job board …

Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between …

Driven by the development and sophistication of business technology in recent years, “digital transformation” has become one of those ideas you hear everywhere. From boardrooms to break rooms, technology is transforming the way we work. …

The lasting impact of the COVID-19 pandemic has reshaped how businesses and their leaders think about the workplace. As we look to the horizon, the year 2026 has become a focal point for many executives, …

A healthy work-life balance is something everyone strives for. Employees with a harmonious work-life balance are more satisfied in their jobs, more productive at work, and more fulfilled at home. But finding that balance can …