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At-a-glance A leading outsourcing servicing for US dental practices embraced Time Doctor to refine the speed, consistency and impact of its remote team’s work.   Dentistry Support’s story A woman-owned business dedicated to helping dental practices …

Let’s talk about something important for us all – work-life balance. You’ve probably heard this term a lot and for good reason. It’s all about striking that perfect harmony between our professional commitments and personal …

As a call center manager, you’re constantly trying to strike a balance between scheduling enough agents to handle calls and keeping your staffing budget as tight as possible. To hit your call center KPIs (key …

Providing a superior customer experience is more important than ever for high-performing call centers. Customer-focused companies are 60% more profitable, and happy customers pay up to 10% more for great service. However, creating a better …

Long wait times, unhappy customers, disengaged agents, and high turnover: call center problems can have cascading effects that significantly impact your bottom line. Whether you manage a single call center or oversee several outsourced contact …

Whether your call center’s North Star metric is its customer satisfaction score (CSAT), net promoter score (NPS), or return on investment (ROI), you need a platform that can measure and optimize your efforts.  Yet choosing …

Hey there, welcome to the new normal! In our fast-paced, always-connected world, the traditional 9-to-5 office grind is quickly becoming a relic of the past. Enter the hybrid workforce, a dynamic blend of in-office and …

Providing a customer experience that’s consistently superior isn’t always easy with a distributed team of call center agents. If you’ve tried introducing customer service policies without having the right tools in place, you might have …