Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers …
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Microsoft Visual Studio is one of the most popular software development platforms out there. It is an Integrated Development Environment (IDE). Despite its massive popularity in the software development world, the Visual Studio platform lacks …
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Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers …
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Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center …
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Failure to measure the productivity of in-office teams is short-sighted: the case for a new business as usual
by Amy OwensSome companies that experimented with remote work during the pandemic are now eager to have employees return to the roost. But just because you’ll be seeing offices and work sites humming with humans again, doesn’t …
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Call center automation helps simplify and streamline existing business processes. It’s also a great way to optimize your call center resources and reduce or eliminate unnecessary costs. However, with automation comes a lack of human …
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Better data visibility for senior leaders, for faster decisions about improving company culture
by Amy OwensPersonalized attention and coaching for every employee is critical to building a great culture that’s defined by high performance, and Time Doctor’s granular employee monitoring data makes that possible. But when you’re regularly making more …
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A time and attendance policy is essential for every business as it contains everything employees need to know about work hours, attendance, and applying for time off. Implementing a time and attendance policy for brick-and-mortar …