It has become increasingly challenging to monitor and assess employee productivity, attendance, and software use. That’s why implementing employee monitoring software can prove invaluable whether you have an office-based, hybrid, or remote workforce. In this …
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The COVID-19 pandemic has changed our work environment forever. It has shown the importance of flexible and remote working, regardless of whether you own a sole proprietorship, a partnership, an LLC, or a major corporation. …
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Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and …
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A comprehensive time tracking software can do wonders for your team – whether they’re remote, hybrid, or onsite workers. Time Doctor and Teramind are two of the most popular time tracking software in the market. …
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As companies become increasingly competitive, finding new ways to track employee productivity is essential. Luckily, time tracking software enables companies to track employee productivity easily. This tracking technique helps employees manage their time and organize …
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Call center productivity plays a vital role in boosting your call center’s growth.The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in a …
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How to increase retention by understanding your team’s stress levels: A real-life example from Time Doctor
by Amy OwensLeaders that want to retain top talent long-term need to be able to spot and prevent burnout sooner. Workplaces that fail to recognise and rectify that its employees are under excessive pressure are more likely …
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When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or …