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Together with the world’s leading outsourcing advisory website and aggregator marketplace, Outsource Accelerator, we’ve launched a comprehensive and objective analysis revealing the top 500 outsourcing firms globally.  The much-anticipated index, known as the Time Doctor …

In the era of remote work, millions of employees have benefited enormously from the autonomy and flexibility that comes from being able to work from wherever. It’s generally seen as a positive change, improving employee …

Today’s levels of globalization and enhanced international communication has meant that even small companies can now access parts of the world they wouldn’t have been able to just a half century ago. This has led …

If you’re a business owner or a manager looking to record your team’s scheduled hours for invoicing purposes, timesheets are a valuable solution.  However, it’s essential to know how to fill out a timesheet to …

With the rise of remote and hybrid work culture, businesses have increasingly turned to different employee monitoring methods. But employee monitoring isn’t something new. It’s been around for a long time and involves practices like …

Looking for a detailed guide to call center optimization? Call centers are an inseparable part of a customer-centric business. They greatly assist an organization in improving customer interaction, resolving issues, and enhancing brand value. The …

Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key team performance metrics, and make informed decisions to enhance your customer support.  Moreover, …

Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual.  It helped employees achieve better work life balance, and employers …