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Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and …

A comprehensive time tracking software can do wonders for your team – whether they’re remote, hybrid, or onsite workers. Time Doctor and Teramind are two of the most popular time tracking software in the market. …

As companies become increasingly competitive, finding new ways to track employee productivity is essential. Luckily, time tracking software enables companies to track employee productivity easily. This tracking technique helps employees manage their time and organize …

Leaders that want to retain top talent long-term need to be able to spot and prevent burnout sooner.  Workplaces that fail to recognise and rectify that its employees are under excessive pressure are more likely …

When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or …

Replicon is an all-in-one, browser-based workforce management solution that helps businesses track employee work hours and manage projects. It also optimizes resource management and simplifies project management with its Professional Services Automation (PSA) software. But …

You may have heard the news that “quiet quitters” make up 50% of the US workforce. You may already know that this trend is a significant issue for the business process outsourcing (BPO) industry, that …

If you have a remote workforce, you know how challenging it is to monitor employee productivity without direct supervision.  That’s why companies adopt remote working surveillance technology to increase employee accountability, boost performance, and spot …