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As technological advancements continue at warp speed, business owners’ mitigation strategies need to keep up. New security technologies are emerging all the time, so what ones can best benefit your business? Here are some of …

Blessed with a young, vibrant labor force, Guatemala is fast becoming one of the most attractive outsourcing destinations in Central America. The average salary in Guatemala is 10,500 GTQ (Guatemalan Quetzal) per month, roughly US …

Employee attrition has always been a severe challenge for BPOs. Whether they specialize in contact center and customer experience (CX) outsourcing, IT helpdesk and IT support, outsourced software development, marketing, recruitment, HR, back-office processing, finance, …

Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to …

With a young and educated population, rapid infrastructural development, and low labor costs, Nigeria is becoming a popular choice for outsourcing. Nigeria has an average monthly salary of 339,000 Nigerian Naira per month, which is …

Moonlighting indicates an employee taking up an additional job (part-time or full-time) along with a regular job. This has been a growing trend, especially in the health, education, and tech industry in recent years.  It …

We were delighted (and grateful) to learn Time Doctor has kept its number one spot as the best ‘Employee Monitoring’ software on review site G2. The popular technology marketplace’s quarterly reports for Fall 2022 dropped …

With the shift to remote work, businesses find it increasingly difficult to keep track of their agents’ productivity. Lack of visibility into agent performance makes it difficult to identify and resolve issues quickly. On the …