"https:"

When we talk about call center attrition, we usually mean it in the broadest sense, essentially to talk about the rate at which you lose employees. Sometimes, however, we also use the words turnover or …

Replicon is an all-in-one, browser-based workforce management solution that helps businesses track employee work hours and manage projects. It also optimizes resource management and simplifies project management with its Professional Services Automation (PSA) software. But …

You may have heard the news that “quiet quitters” make up 50% of the US workforce. You may already know that this trend is a significant issue for the business process outsourcing (BPO) industry, that …

If you have a remote workforce, you know how challenging it is to monitor employee productivity without direct supervision.  That’s why companies adopt remote working surveillance technology to increase employee accountability, boost performance, and spot …

For any business, time is money.  Yet, statistics show that only 60% of work time is spent productively.   Like it or not, people get distracted at work and don’t use their time efficiently. In fact, …

Call centers play an essential role in customer service. They not only help you manage customer call volume but also simplify various business processes.  However, with customer demands constantly changing, it’s vital to ensure that …

Hiring virtual assistants is one of the quickest ways to scale your business. From accounting to digital marketing, they can handle a wide variety of tasks. It allows you to focus on urgent business matters …

The COVID pandemic has forever changed how we work — and for the best. While some companies struggled with employee scheduling during lockdowns, many relied on software systems offering automated employee attendance data to note …