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As a business leader, keeping abreast of the current outsourcing trends will help you navigate the outsourcing ecosystem and adapt to the new normal of the post-pandemic world.  The outsourcing trends in 2022 reflect the …

Since the beginning of the pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations.  As social distancing prompted virtual connectivity, call centers worldwide have utilized new technologies to their advantage to …

The average salary in Portugal for the most recent year (2022) is 33,000 EUR per year. That’s around 32,117.04 USD per year according to the October 2022 exchange rates. Portugal is quickly becoming one of …

Whether you’re moving onto the next phase of your multi-phase project or your team has wrapped up another milestone, it’s essential to learn from the experience and carry that knowledge over to the next project. …

As technological advancements continue at warp speed, business owners’ mitigation strategies need to keep up. New security technologies are emerging all the time, so what ones can best benefit your business? Here are some of …

Blessed with a young, vibrant labor force, Guatemala is fast becoming one of the most attractive outsourcing destinations in Central America. The average salary in Guatemala is 10,500 GTQ (Guatemalan Quetzal) per month, roughly US …

Employee attrition has always been a severe challenge for BPOs. Whether they specialize in contact center and customer experience (CX) outsourcing, IT helpdesk and IT support, outsourced software development, marketing, recruitment, HR, back-office processing, finance, …

Keeping track of call center statistics and performance metrics is key to improving productivity, profitability, and customer satisfaction. In this article, we’ll highlight the top 41 call center stats from 2022 that you need to …