Freshdesk

Time Doctor time tracking software can help you close Freshdesk tickets faster.

Time Doctor will show you both high-level and granular data about how much time you and your employees have spent on your various Freshdesk tickets.

For any date range you choose, Time Doctor will also show you:

  • What each of your users is doing right now.

  • How much time is being spent on each customer service ticket.

  • The amount of time each user spends in Freshdesk.

How does it work?

Once your employees install the Time Doctor desktop application on their computers, they will have access to each of their assigned Freshdesk tickets. They simply have to click on a task in the Time Doctor app to start tracking time for that particular ticket.

The time tracked is sent to the Time Doctor servers where it will appear in reports. Time Doctor has desktop apps available for Windows, Mac, and Linux.

What are your employees doing at work?

In addition to the time worked on Freshdesk, Time Doctor can track other types of data. For example, Time Doctor can show you the websites and applications that each employee uses while working.

Screenshots of Freshdesk Tickets (Optional)

Time Doctor can also take screenshots of your employees’ computers while they are working on their Freshdesk tickets. This feature is optional but can be helpful when you are managing remote employees and are unable to walk by their desks to see what they are working on.

Screenshot thumbnails can be expanded into medium or full-sized versions. Levels of keyboard and mouse activity are displayed below each screenshot.

Supported on both Time Doctor 2 and Time Doctor Classic.

Time Doctor’s Chrome extension supporting Freshdesk integration is available on both Time Doctor Classic and Time Doctor 2.

To know the differences between Time Doctor Classic and Time Doctor 2, click here.

Other benefits

Read more about the full range of optional features that Time Doctor provides.

Web & app usage

Track your teams’ digital journeys. Cut out distractions and time drains.

Client login access

Let your clients watch their projects take shape and track their progress.

Unusual activity report

Catch unusual mouse clicks and keyboard strokes with AI. Make sure your time tracking stays accurate.

Work scheduling

Set your employees’ work schedules and compare them to actual hours worked.

Payroll reporting

Streamline your billing, budgeting, and payroll with integrations. And improve accuracy.

Inactivity alerts

Instantly know when your workers lose focus. Nudge them to get back on track.

API

Our API allows your own software application to interact directly with Time Doctor.