Phoenix Virtual Solutions is an offshore BPO that offers staffing to healthcare providers, facilities, and management companies across the U.S. With over 75 years of experience from highly skilled healthcare professionals, Phoenix Virtual Solutions provides first-hand knowledge of healthcare processes and best practices that help transform healthcare organizations on a global scale.
Phoenix Virtual Solutions offers services in medical billing and collections, finance and accounting, customer service, IT software and development, back office support, and virtual assistants. They follow a stringent staffing and recruitment process to ensure that their offshore teams have the right experience and background to meet their clients’ needs and goals. Through offshore staffing, Phoenix Virtual Solutions enables their clients to save 60% or more in annual labor costs.
As an offshore BPO company with headquarters in the Philippines and two bases in the U.S., Phoenix Virtual Solutions was searching for a way to create more visibility into their remote workforce. They also sought to provide accurate and comprehensive data to their clients about the efficiency and total output of their offshore teams.
Phoenix Virtual Solutions' VP of Admin and Business Development, Rommel Ragasa, explained that they were looking for the most affordable technology that would provide multi-functional monitoring of their virtual assistants and ensure a secure remote work environment. They needed a solution that would not only help Phoenix Virtual Solutions with client retention but also help positively impact their client’s overall productivity and revenue.
Phoenix Virtual Solutions chose to implement Time Doctor because of their global brand recognition and popularity in their industry. Rommel explained that Phoenix promotes using Time Doctor because it sends the message to their clients that their virtual healthcare assistants are performing their roles efficiently and optimizes their time.
Our partnership with Time Doctor upholds excellence and optimum quality of services to customers to help our client retention and trust in Phoenix Virtual Solutions.
By using the reports and analytics from Time Doctor, Phoenix Virtual Solutions’ business solutions have been able to increase client retention and acquire new customers based on their reputation for clear and accurate reporting of offshore team work.
Several of Time Doctor’s core features, like the Web & App Usage report, screencasts, productivity reports, and work schedules, have helped Phoenix Virtual Solutions uphold their commitment to providing the most productive and efficient offshore staff.
Rommel also shared that Time Doctor’s accurate reporting and time tracking has impacted the profitability of Phoenix Virtual Solutions by allowing them to accurately bill clients and adjust their staff’s payroll when needed.
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